Zerenity respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Zerenity collects, uses, stores and protects your personal information when you visit our website, contact us, make an appointment, receive a treatment or otherwise interact with Zerenity.
We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of applicable data protection legislation, Zerenity is responsible for the personal information we collect and use in connection with our business.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the email address above.
The information we collect depends on how you interact with Zerenity.
We may collect:
Some of our treatments require us to collect information about your health and wellbeing.
This may include information about:
Health information is considered special category personal data under UK data protection law.
We only collect and use health information where it is necessary for providing and managing your treatment and where we have an appropriate legal basis for doing so.
You should only provide health information that is relevant to your treatment. Please let us know if any important information changes.
When you visit our website, some technical information may be collected automatically. Depending on the technology and services currently used on the website, this may include:
We may use your personal information to:
We will only use your information for purposes that are compatible with the reason it was collected, or where another lawful basis allows us to do so.
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
We may use your information where it is necessary to arrange or provide a treatment or service you have requested.
We may use information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.
This may include managing appointments, operating our business, improving our services, protecting our systems and communicating with existing clients where permitted by law.
We may process information where necessary to comply with a legal or regulatory requirement.
Where consent is required, we will ask you for it before processing your information for that purpose.
You can withdraw consent at any time. Withdrawal of consent does not affect processing that took place before consent was withdrawn.
Where we process health or other special category information, we will ensure that an appropriate condition under applicable data protection law applies in addition to our general lawful basis.
Where appropriate, this may include obtaining your explicit consent to the use of information necessary to assess and provide your treatment.
Zerenity uses Fresha to manage online appointments and bookings.
When you make a booking through Fresha, your personal information is processed through Fresha's systems and is subject to Fresha's own privacy policy and terms.
Information processed through the booking system may include your name, contact details, appointment information and information required to manage your booking.
You should review Fresha's privacy information for further details about how Fresha processes your personal information.
Payments for bookings made through Fresha are handled by Fresha and its payment services, rather than being directly processed or controlled by Zerenity.
Zerenity does not control the payment processing system operated by Fresha.
Payment information is handled in accordance with Fresha's applicable privacy policy, terms and security procedures.
Zerenity does not intentionally collect or store your full payment card details.
Our website is developed and maintained by Ryan Avery and is hosted by Hostinger.
These services may involve the processing of technical information required to host, maintain and secure the website.
We take reasonable steps to ensure that third-party providers handling information on our behalf provide appropriate security and data protection arrangements.
Zerenity uses Facebook and Instagram, operated by Meta, to advertise and promote our services.
Advertising platforms may use cookies, pixels or similar technologies to measure advertising performance and, depending on the services enabled, show relevant advertisements.
The information collected by Meta through its platforms and advertising technologies is subject to Meta's own privacy policies and terms.
Zerenity does not control all information collected or processed directly by Meta.
Where applicable, we will provide appropriate cookie or privacy choices before using non-essential tracking technologies on our website.
Our website may use cookies and similar technologies.
Cookies are small files that may be placed on your device when you visit a website. They can be used to make a website function properly, remember preferences, understand how visitors use the website and support advertising or analytics.
Some cookies are necessary for the website to operate. Other cookies may require your consent under applicable law.
We are working to ensure that the website provides appropriate information and choices regarding non-essential cookies.
You can also control or disable cookies through your browser settings.
We do not sell your personal information.
We may share information where necessary with trusted organisations that help us operate Zerenity and provide our services.
These may include:
Where appropriate, we take reasonable steps to ensure that third parties processing personal information on our behalf handle it securely and in accordance with applicable data protection requirements.
Some of the organisations we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection under applicable data protection law.
Third-party organisations such as Fresha, Hostinger and Meta may have their own arrangements for international data transfers. Their respective privacy policies provide further information about how they handle personal information.
We do not keep personal information for longer than is reasonably necessary.
We currently retain client and treatment records for one year.
After this period, records will be securely destroyed or deleted unless there is a legitimate reason or legal requirement to retain them for longer.
Other information may be retained for different periods depending on why it was collected.
For example, financial and accounting information may need to be retained for longer periods to meet legal and tax requirements.
Information that is no longer required will be securely deleted or destroyed where reasonably possible.
We take reasonable technical and organisational measures to protect your personal information from accidental loss, unauthorised access, misuse, alteration or disclosure.
Paper client records are kept securely and are only accessible to authorised persons.
However, no method of storing or transmitting information can be guaranteed to be completely secure.
If we become aware of a personal data breach, we will take appropriate action in accordance with applicable data protection law.
Depending on the circumstances, you may have rights under UK data protection law including:
These rights are not absolute and may be subject to legal conditions and exemptions.
If you wish to exercise any of your data protection rights, please contact:
Email: karenflanagan1@aol.com
Please provide enough information for us to identify you and understand your request.
We may need to verify your identity before providing or changing personal information.
We will respond to valid requests within the timescales required by applicable data protection law.
Zerenity does not currently send regular marketing emails or marketing text messages.
We may use Facebook and Instagram to advertise Zerenity and our services.
If we introduce direct marketing in the future, we will ensure that it is carried out in accordance with applicable privacy and electronic marketing laws.
You can object to direct marketing at any time.
Zerenity may provide treatments to clients under the age of 18.
Where appropriate, we may require consent or information from a parent or guardian before providing treatment to a child or young person.
We do not knowingly collect children's personal information for purposes unrelated to providing our services.
Our website may contain links to third-party websites or services, including booking and social media platforms.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reading the privacy policy of any third-party website you visit.
If you have a concern about how Zerenity has handled your personal information, please contact us first:
Email: karenflanagan1@aol.com
We will try to resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
Further information about contacting the ICO is available at: Information Commissioner's Office (ICO).
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.
The latest version will be published on our website and will include the date it was last updated.
If you have any questions about this Privacy Policy or how Zerenity handles your personal information, please contact:
Zerenity
7 Old Galgorm Dale
Ballymena
BT42 1RL
United Kingdom
Email: karenflanagan1@aol.com
Website: www.zerenity.org
Last updated: 3 September 2026